Refund policy
RETURNS OF FAULTY ITEMS
At Bijoux de Chagall, we inspect every item of jewellery before it is sent out to our customers. However, if you feel that your item is faulty or damaged in any way then please contact us by email at sales@bijouxdechagall.co.uk within fourteen days (14) days so we can offer you the option to refund the item.
A refund will not be possible if:
1. You have not contacted Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the item.
2. Upon return and inspection the item is not in its original condition or shows signs that it has been used or damaged after you received the item. In this case, a partial refund may be offered but this is at the sole discretion of Bijoux de Chagall.
3. Items that have been customised, including engraving and special ring sizing, are not eligible for a refund or exchange unless they are found to be faulty.
Shipping charges are not included in Refunds.
RETURDS and REFUNDS:
Our UK retail customers are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charge) Regulations 2013 and may return a Ready-made item or items for a refund within fourteen (14) days of receiving it, provided that:
1. You contact Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the item. The return Address is provided by Bijoux de Chagall.
2. You return the item by post to us within fourteen (14) days of notifying us of your decision to return the item.
3. You are responsible for paying the cost of returning the item. We strongly recommend that you return items by a signed & insured postal service so that you have written proof that you have returned the item to Bijoux de Chagall.
4. You return the item unused and in the original state you received them, including in the original undamaged packaging, so that we are able to resell the item. Bijoux de Chagall reserves the right to reject the return of any item which has been damaged or handled other than in compliance with its handling instructions, in particular if it has been polished or cleaned using chemical cleaning agents.
Shipping charges are not included in Refunds.
HANDCRAFTED (MADE) TO ORDER Items:
We understand that choosing a unique engagement ring or meaningful bespoke piece online is an important and personal decision.
As each handcrafted made-to-order item is individually created and customised specifically for the customer, these pieces are generally non-refundable under UK consumer regulations. However, we always aim to support our customers fairly and compassionately should a concern arise.
For eligible made-to-order items, Bijoux de Chagall may offer a store credit of up to 50% of the original purchase value to reflect the production, materials, and specialist services already committed to the creation of the piece.
Store credit may be used towards another jewellery piece or future custom order with Bijoux de Chagall.
1. You contact Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the Made to Order item. The return Address is provided by Bijoux de Chagall.
2. You return the item by post to us within fourteen (14) days of notifying us of your decision to return the item.
3. You are responsible for paying the cost of returning the item. We strongly recommend that you return items by a signed & insured postal service so that you have written proof that you have returned the item to Bijoux de Chagall.
4. You return the item unused and in the original state you received them, including in the original undamaged packaging, so that we are able to resell the item.
Bijoux de Chagall reserves the right to reject the return of any item which has been damaged or handled other than in compliance with its handling instructions, in particular if it has been polished or cleaned using chemical cleaning agents.
Shipping charges are not included in Refunds/ Store Credits.
Exclusions:
Earrings
Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them.
Handcrafted (Made) to Order, CUSTOM MADE, Bespoke Items
Any customised items - Handcrafted Made to Order and Custom/ Bespoke Orders where the design, material and/or gemstones are chosen, including specially sized rings and personalised products, are not eligible for a refund as we are unable to resell them.
Any items which incorporate coloured precious or semi-precious gemstones and precious metals cannot be returned for non-compliance of the colour with the colour requested at the time of ordering. Bijoux de Chagall will use its best efforts to comply with the requested colour. However, the colour of individual stones is unique and Bijoux de Chagall cannot guarantee that the colour of the stone will exactly match that shown in illustrative photographs on its website.
The tarnishing and oxidation of Silver and low carat Gold such 9ct and 14ct is NOT a fault and is not a reason for return or refund.
CANCELLATIONS
As most of the Jewellery pieces are Handmade to Order, we can only accept cancellation of your order within 1-2 days of purchase.
Custom orders can only be cancelled within 1-2 working days after the placing of your order. After such time, full refunds are not possible as materials / gemstones would have been purchased from our suppliers specifically for your Custom design. Only a partial Refund will be offered, based on material costs incurred by us in relation to your purchase.
This Returns and Refund Policy has been prepared for Bijoux de Chagall by LawBite (the trading name of LawBriefs Limited). LawBite is authorised and regulated by the Solicitors Regulation Authority, SRA No. 62280.