Refund policy

RETURNS OF FAULTY ITEMS

At Bijoux de Chagall, we inspect every item of jewellery before it is sent out to our customers. However, if you feel that your item is faulty or damaged in any way then please contact us by email at sales@bijouxdechagall.co.uk within thirty (30) days so we can offer you the option to refund or exchange the item.

A refund or exchange will not be possible if:

1. You have not contacted Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within thirty (30) days of receiving the item. 

2. Upon return and inspection the item is not in its original condition or shows signs that it has been used or damaged after you received the item. In this case a partial refund may be offered but this is at the sole discretion of Bijoux de Chagall.

3. Items that have been customised, including engraving and special ring sizing, are not eligible for a refund or exchange unless they are found to be faulty.

REFUNDS

Our UK retail customers are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charge) Regulations 2013 and may return an item or items for a refund within fourteen (14) days of receiving it, provided that:

1. You contact Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the item. 

2. You return the item by post to us at Bijoux De Chagall, PO Box 76516, London, W9 4JB, United Kingdom, within fourteen (14) days of notifying us of your decision to return the item.

3. You are responsible for paying the cost of returning the item. We strongly recommend that you return items by a signed postal service so that you have written proof that you have returned the item to Bijoux de Chagall. 

4. You return the item unused and in the original state you received them, including in the original undamaged packaging, so that we are able to resell the item. Bijoux de Chagall reserves the right to reject the return of any item which has been damaged or handled other than in compliance with its handling instructions, in particular if it has been polished or cleaned using chemical cleaning agents.

Exclusions:

Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them. 

Any customized items - Made to Order and Custom Orders where the design, material and/or gemstones are chosen, including specially sized rings and engraved products, are not eligible for a refund as we are unable to resell them.

Any items which incorporate coloured precious or semi-precious stones cannot be returned for non-compliance of the colour with the colour requested at the time of ordering. Bijoux de Chagall will use its best efforts to comply with the requested colour. However, the colour of individual stones is unique and Bijoux de Chagall cannot guarantee that the colour of the stone will exactly match that shown in illustrative photographs on its website.

This Returns and Refund Policy has been prepared for Bijoux de Chagall by LawBite (the trading name of LawBriefs Limited). LawBite is authorised and regulated by the Solicitors Regulation Authority, SRA No. 62280.