Terms of service

GUARANTEE OF QUALITY

1. *Part of the charm and artistic value of handcrafted and finished jewellery is it could contain small marks and imperfections as opposed to mass-produced machine items and are not necessarily an indication of flaws.*

2. All handmade pieces are unique and no two items are identical so please take it into consideration when placing a custom order based on previous designs.

3. All jewellery pieces comply with UK Hallmarking Laws and the materials used are authentic and genuine.

At Bijoux de Chagall we offer a Guarantee of Quality meaning that if any piece of jewellery we have made appears to be faulty / damaged at the delivery time or during a very short period of time (1 month) - we offer full free repair (minus shipping costs).

It also means that we use the substantial-quality thickness of the prongs, ring shanks, and settings which should last for a long time without the need for repair due to wear and tear use.

We always supply Jewellery and Gemstones Care instructions with every piece we sell and if the prong breakage happens due to some unfortunate circumstances (not being faulty) we are happy to offer a Repair service with helpful advice for a correlated damage charge fee.

Please NOTE:

The colours of the product's pictures can vary depending on the brightness, colour tones etc of customers' devices and can look slightly different in real-time viewing and as such we do mention this in our adverts. The colour of individual gemstones is unique and Bijoux de Chagall cannot guarantee that the colour of the stone will exactly match that shown in illustrative photographs on its website.

SUSTAINABLE and ETHICAL JEWELLERY

Our jewellery pieces are made from recycled materials and ethically sourced gemstones. We take great satisfaction in using non-toxic products during the production process of our Jewellery. Recyclable materials and packaging are used wherever possible. All our Gemstones are Ethically sourced and our Diamonds are Conflict Free. We use NATURAL and LAB-CREATED Gemstones as these stones are Eco-Friendly and yet they are definitely still REAL Gemstones.

WHY DO WE USE NATURAL and LAB-GROWN GEMSTONES?

We absolutely love and use lots of NATURAL gemstones, they are gorgeous and beautiful, but some of our gemstones are Lab-created.

It's because some Natural stones are very rare and almost disappeared from our planet and Lab-Created gemstones have less effect on the ecology and definitely are conflict FREE!

Mining natural gemstones is an energy-intensive and ecologically invasive procedure, affecting fragile ecosystems across the world. Lab-grown gemstones are a victory for the environment, human rights and gemstones supply chain transparency.

WHAT ARE LAB-GROWN GEMSTONES?

These gemstones should never be confused with artificial ones. The Lab-created gemstones we use are physically, chemically and optically identical to the natural mined geological gemstones.

ORDERS

All items are handcrafted in the UK, London and most of them are MADE to ORDER and the processing/ making time is currently approx 1-2 weeks before shipping.

READY-MADE items are posted within 2-3 days.

CUSTOM MADE ORDERS

Although all of our Jewellery pieces are handmade to order, we are also happy to take requests from our customers for specially designed Custom Orders with Gemstones and Materials of their choosing.

Custom-made orders can be made by contacting us via custom request, email or phone, please see our contact details on the CONTACT page.

Custom-Made Orders take approx 1-3 weeks to complete but sometimes take longer depending on materials and design.

100% payment is required at the time of placing an order.

Please make sure your ring size is accurate before placing an order. If you need any help with sizing, we are happy to help, please ask.

You can cancel your Custom order within the 1-3 days period, in the event if any non-refundable materials were bought towards your order - it will be deducted from your original payment.

*** Made to Order, Custom-made and personalised items where the specific material, size or gemstones are chosen are NOT refundable unless they are faulty.

Every effort will be made to replicate stones, supplied graphics and photos on previous designs.

*Please refer to paragraph 1. of “Guarantee of quality”.

Custom orders can only be cancelled and refunded in full, within 1-2 days after the placing of your order. After such time, full refunds are not possible as materials would have been purchased from our suppliers specifically for your Custom design. Only a partial Refund will be offered, based on material costs incurred by us in relation to your purchase.

We class Custom orders as new designs requested from a customer that has not yet been created and are not currently displayed or for sale in our online store.

Custom Orders are excluded from any seasonal / special Offers and Sales.

ACCEPTED FORMS OF PAYMENT

Online Secure Payments: Credit/Debit Cards, PayPal and Apple Pay.

ClearPay:

ClearPay is the Buy Now, Pay Later solution, the option to buy now and pay in 6 weekly instalments.

PRICES:

As our Jewellery business depends on commodities of precious metals such as Silver and Gold, the prices can be changed at any point in time.

Unfortunately, since COVID investors have flocked to these traditionally "safe" investments. Silver has doubled in price since March and Gold has risen by nearly 50%.

CONTENT OF THE WEBSITE and COPYRIGHT

All information is provided for non-commercial, personal use only on this site and may not be copied, duplicated, altered, or transferred to any website or medium whatsoever.

CUSTOMER SERVICE & HELP

We very much hope you enjoy your shopping experience with us and love the jewellery you purchase.

Please contact us with any queries and we will be always happy to help!

We will appreciate your positive feedback if you are happy with your item, in the event you are not totally satisfied with your purchase - please contact us as we will make every effort to resolve any issues you may have.

PRODUCT CARE INSTRUCTION

Please NOTE - We include Jewellery, Gemstones and Opal gemstones Care instruction leaflet with every Order.

To keep your Jewellery, Gemstones and Opals looking safe and in the same new condition, it's vital that you follow those instructions as we are unable to offer free-of-charge replacements in the event that customers fail to comply with them.

Please do not use any Alcohol wipes, sprays or gels, chemicals or creams while you wearing Opal and Silver ring / jewellery.

If you are not sure how to clean your jewellery piece - please get in touch with us, we are always happy to help.

RING SIZES

We strongly recommend checking your ring size before ordering your ring.

You can purchase our Ring sizer in our online store:

https://bijouxdechagall.com/products/uk-adjustable-ring-sizer

Ring size conversion is available widely on the internet.

Ordering the correct ring size is your own responsibility.

If you have ordered the wrong size, please contact us within 5 days of delivery.

If your ring size needs to be made 1/2 or 1 size bigger - it is possible to do this in our IN-HOUSE studio.

Please get in touch with us for Ring re-sizing processing time and service prices:

sales@bijouxdechagall.co.uk

If your ring needs to be made more than 1 size bigger or smaller size - a specialised service with LASER repair equipment is needed which we currently do not have in our studio, so an alternative company is advisable to be in touch with - Jewellery Repairs, House of Hatton, here is the link:

https://www.houseofhatton.co.uk/

Please contact them directly with your ring size request and they will be happy to help you.

Please NOTE: Changing a ring size can be a complicated process when all gemstones are already set in place and it can be damaging if not correct equipment is used.

Shipping charges and any International Taxes / Custom Duties are payable by customers for ring size repairs.

SPECIAL OFFERS AND SALES

From time to time we are running special promotions including seasonal and special offers and sales.

We are also offering some small discounts for newly Newsletter subscribed customers.

Only one Special Offer Discount Code can be used at any one time per order. Multiple (Two or more) Discount Codes cannot be used for the same order.

Custom Orders are excluded from any seasonal / special Offers and Sales.

CANCELLATIONS

As most of the Jewellery pieces are Handmade to Order, we can only accept cancellation of your order within 3 days of purchase.

RETURNS OF FAULTY ITEMS

At Bijoux de Chagall, we inspect every item of jewellery before it is sent out to our customers. However, if you feel that your item is faulty or damaged in any way then please contact us by email at sales@bijouxdechagall.co.uk within fourteen (14) days so we can offer you the option to refund the item.

A refund will not be possible if:

1. You have not contacted Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the item.

2. Upon return and inspection the item is not in its original condition or shows signs that it has been used or damaged after you received the item. In this case a partial refund may be offered but this is at the sole discretion of Bijoux de Chagall.

3. Items that have been customised, including engraving and special ring sizing, are not eligible for a refund or exchange unless they are found to be faulty.

REFUNDS

Our UK retail customers are covered by the UK Consumer Contracts (Information, Cancellation and Additional Charge) Regulations 2013 and may return an item or items for a refund within fourteen (14) days of receiving it, provided that:

1. You contact Bijoux de Chagall by email at sales@bijouxdechagall.co.uk within fourteen (14) days of receiving the item.

2. You return the item by post to us at Bijoux De Chagall, PO Box 76516, London, W9 4JB, United Kingdom, within fourteen (14) days of notifying us of your decision to return the item.

3. You are responsible for paying the cost of returning the item. We strongly recommend that you return items by a signed & insured postal service so that you have written proof that you have returned the item to Bijoux de Chagall.

4. You return the item unused and in the original state you received them, including in the original undamaged packaging, so that we are able to resell the item. Bijoux de Chagall reserves the right to reject the return of any item which has been damaged or handled other than in compliance with its handling instructions, in particular if it has been polished or cleaned using chemical cleaning agents.

Exclusions:

Please note that for hygiene reasons, earrings are not eligible for a refund unless they are faulty or damaged when you receive them.

Any customized items - Made to Order and Custom Orders where the design, material and/or gemstones are chosen, including specially sized rings and engraved products, are not eligible for a refund as we are unable to resell them.

Any items which incorporate coloured precious or semi-precious gemstones and precious metals cannot be returned for non-compliance of the colour with the colour requested at the time of ordering. Bijoux de Chagall will use its best efforts to comply with the requested colour. However, the colour of individual stones is unique and Bijoux de Chagall cannot guarantee that the colour of the stone will exactly match that shown in illustrative photographs on its website.

This Returns and Refund Policy has been prepared for Bijoux de Chagall by LawBite (the trading name of LawBriefs Limited). LawBite is authorised and regulated by the Solicitors Regulation Authority, SRA No. 62280.