Terms of service

GUARANTEE OF QUALITY

1      *Part of the charm and artistic value of handcrafted and finished jewellery is it could contain small marks and imperfections as opposed to mass-produced machine items and are not necessarily an indication of flaws.*

2      All handmade pieces are unique and no two items are identical so please take it into consideration when placing a custom order based on previous designs.

3      All jewellery pieces comply with UK Hallmarking Laws and the materials used are authentic and genuine.  

Please NOTE:

The colours of the product's pictures can vary depending on the brightness, colour tones etc of customers' devices and can look slightly different in real-time viewing and as such we do mention this in our adverts.

SUSTAINABLE and ETHICAL JEWELLERY

Our jewellery pieces are made from recycled materials and ethically sourced gemstones. We take great satisfaction in using non-toxic products during the production process of our Jewellery. Recyclable materials and packaging are used wherever possible. All our Gemstones are Ethically sourced and our Diamonds are Conflict Free. We use NATURAL and LAB-CREATED Gemstones as these stones are Eco-Friendly and yet they are definitely still REAL Gemstones.

WHY DO WE USE NATURAL and LAB-GROWN GEMSTONES? 

We absolutely love and use lots of NATURAL gemstones, they are gorgeous and beautiful, but some of our gemstones are Lab-created.

It's because some Natural stones are very rare and almost disappeared from our planet and Lab-Created gemstones have less effect on the ecology and definitely are conflict FREE!

Mining natural gemstones is an energy-intensive and ecologically invasive procedure, affecting fragile ecosystems across the world. Lab-grown gemstones are a victory for the environment, human rights and gemstones supply chain transparency.​

 WHAT ARE LAB-GROWN GEMSTONES?

These gemstones should never be confused with artificial ones. The Lab-created gemstones we use are physically, chemically and optically identical to the natural mined geological gemstones.

ORDERS

All items are handcrafted in the UK, London and most of them are MADE to ORDER and the processing/ making time is currently 2 weeks before shipping.

READY-MADE items are posted within 2-3 days.

CUSTOM MADE ORDERS

Although all of our Jewellery pieces are handmade to order, we are also happy to take requests from our customers for specially designed Custom Orders with Gemstones and Materials of their choosing.

Custom-made orders can be made by contacting us via custom request, email or phone, please see our contact details on the CONTACT page.

Custom-made orders take between 2-3 weeks to complete but sometimes take longer depending on materials and design. 

100% payment is required at the time of placing an order. 

Please make sure your ring size is accurate before placing an order. If you need any help with sizing, we are happy to help, please ask. 

You can cancel your Custom order within the ONE week period, in the event if any non-refundable materials were bought towards your order - it will be deducted from your original payment. 

*** Custom-made and personalised items are NOT refundable unless they are faulty.

Every effort will be made to replicate stones, supplied graphics and photos on previous designs.

*Please refer to paragraph 1. of “Guarantee of quality”. 

Custom orders can only be cancelled and refunded in full, within 3 days after the placing of your order. After such time, full refunds are not possible as materials would have been purchased from our suppliers specifically for your Custom design. After 3 days of purchase, only a partial Refund will be offered, based on material costs incurred by us in relation to your purchase. 

We class Custom orders as new designs requested from a customer that has not yet been created and are not currently displayed or for sale in our online store.

Custom Orders are excluded from any seasonal / special Offers and Sales. 

ACCEPTED FORMS OF PAYMENT

Online Secure Payments: Credit/Debit Cards, PayPal and Apple Pay. 

Laybuy:

Laybuy is the Buy Now, Pay Later solution, the option to buy now and pay in 6 weekly instalments.

PRICES:

As our Jewellery business depends on commodities of precious metals such as Silver and Gold, the prices can be changed at any point in time. 

Unfortunately, since COVID investors have flocked to these traditionally "safe" investments. Silver has doubled in price since March and Gold has risen by nearly 50%. 

CONTENT OF THE WEBSITE and COPYRIGHT

All rights reserved, all images, designs and products use are subject to intellectual property rights and law.

All information is provided for non-commercial, personal use only on this site and may not be copied, duplicated, altered, or transferred to any website or medium whatsoever.

CUSTOMER SERVICE & HELP

We very much hope you enjoy your shopping experience with us and love the jewellery you purchase.

Please contact us with any queries and we will be always happy to help! 

We will appreciate your positive feedback if you are happy with your item, in the event you are not totally satisfied with your purchase - please contact us as we will make every effort to resolve any issues you may have.

PRODUCT CARE INSTRUCTION

Please NOTE - We include Jewellery and Opal gemstones Care instruction leaflet with every Opal order.

To keep your Jewellery and Opals looking safe and in the same new condition, it's vital that you follow those instructions as we are unable to offer free of charge replacements in the event that customers fail to comply with it.

Please do not use any Alcohol wipes, sprays or gels, chemicals or creams while you wearing Opal and Silver ring / jewellery.

If you are not sure how to clean your jewellery piece - please get in touch with us, we are always happy to help. 

RING SIZES 

We strongly recommend checking your ring size at your local jewellery store before ordering your ring. 

Ring size conversion is available widely on the internet.

Ordering the right size is your own responsibility.  

If you have ordered the wrong size, please contact us within 5 days of delivery.

We are happy to adjust the ring size or replace the ring where is possible. 

We will charge £60.00 for the Re-size service where it is possible to re-size your ring. 

Shipping charges and any International Taxes / Custom Duties are payable by customers for ring size exchanges. 

SPECIAL OFFERS AND SALES

From time to time we are running special promotions including seasonal and special offers and sales. 

We are also offering some small discounts for newly Newsletter subscribed customers. 

Only one Special Offer Discount Code can be used at any one time per order. Multiple (Two or more) Discount Codes cannot be used for the same order.

Custom Orders are excluded from any seasonal / special Offers and Sales. 

CANCELLATIONS

As most of the Jewellery pieces are Handmade to Order, we can only accept cancellation of your order within 1-2 days of purchase.