Shipping policy

All our Jewellery pieces are handcrafted in London, UK.

Bijoux de Chagall uses fully tracked express shipping services for all orders, including Royal Mail Special Delivery within the UK and FedEx Express for International deliveries. Orders are carefully packaged, insured for safe transit, and shipped with an emphasis on reliability and secure delivery.

Our studio closely monitors International shipments and may communicate directly with courier and customs services when needed to help support a smooth delivery process for customers.

DELIVERY:

- UK - Royal Mail Special Delivery, complimentary (for over £200 orders) - 1 -2 working days. 

- EU - Fedex Express Service, £25 - 5-7 working days. 

- USA - Fedex Express Service, £30 - 5-7 working days. 

- Canada - Fedex Express Service, £30 - 5-8 working days. 

- Australia - Fedex Express Service, £50 - 7-10 working days. 

All shipping services require a customer's signature. 

*Delivery Prices are subject to Minimum Order amount.

If your order is urgent please contact us as we always do everything possible to meet our customer's requirements.

Processing / Making Time:

Handcrafted to Order items -  approximately 2 weeks.

Handcrafted Custom Made items - approximately 3-4 weeks.

• Important: 

In the event if the customer has missed the delivery and was unable to re-arrange delivery or to pick it up from a local depot and as a result of the above the parcel has returned back to us - the shipping cost will be charged to re-post the item back to the customer.

International Orders:

Please note that local taxes or customs charges may apply depending on your country and are the sole responsibility of the purchaser. 

Orders returned to us because import charges were not paid will be handled in accordance with our Returns Policy.