Shipping policy

PROCESSING TIME:

Most of our jewellery pieces are Made to Order apart from the Ready-Made collection.

Our Made to Order processing/making time is 2 weeks before shipping.

READY-MADE items are posted within 2-3 days.

If your order is urgent please contact us as we always do everything possible to meet our customer's requirements.

DELIVERY:

• Most of the UK orders are posted by Royal Mail Special Next working day delivery service with tracking info provided. 

• Most international orders are posted via Fedex Express Tracked & Signed service with tracking info provided. 

These services require a customer signature.  

• Orders are dispatched within 3 - 15 working days ( depending on processing time ) after receipt of payment.

• Standard Delivery times vary depending on shipping location:

- UK - Next Day Special Delivery - 1 working day. 

- UK - 1st Class Delivery - 2-3 working days.

- Europe - Express FedEx Service - 4 - 7 working days.

- US and Canada Express FedEx Service - 4 - 7 working days. 

All shipping services require a customer signature. 

IMPORTANT: 

In the event when the customer has missed the delivery and was unable to pick it up from a local depot and as a result of the above the parcel have returned back to us - the shipping cost will be charged to re-post the item back to the customer.

BREXIT

As of 1st January 2021 the UK is no longer part of the EU. 

This means that new rules apply and VAT & Duties (if applicable) are collected during custom clearance - as a seller, we are not responsible for paying VAT or any other charges for goods exported out of the UK.

INTERNATIONAL TAXES

• Payments of International Taxes & Duties are the sole responsibility of the purchaser. 

Please NOTE - NO Refund will be given on Orders in the event of refusal to pay Import Taxes and Duties.